Frequently Asked Questions

Welcome to the ONCART FAQ. Here you’ll find answers about our Lightroom presets, compatibility, installation, downloads, payments, and more.

Getting Started

What are Lightroom presets?

Lightroom presets are pre-designed editing settings that instantly apply a specific style to your photos. They adjust elements such as lighting, colors, contrast, shadows, and tones, helping you achieve a professional and consistent look in just one click.

Do I need editing experience?

No. Our presets are designed for beginners and experienced creators alike.

Simply install your presets, open a photo in Adobe Lightroom, and apply your preferred preset. You can also make small adjustments to the exposure, temperature, or preset intensity to create the perfect result.

Will the presets work on all my photos?

Our presets are designed to work with many different photography styles, lighting conditions, and environments.

However, every photo is unique. The final result may vary depending on your camera, lighting, location, skin tone, and original photo settings. Small adjustments to exposure or white balance may sometimes be needed.

Will the presets work with different skin tones?

Yes. Our collections are designed to create natural, balanced results across a wide range of skin tones.

Because lighting conditions are different in every photo, you may need to slightly adjust the exposure, temperature, or tint after applying a preset.

What do I need to use the presets?

You will need Adobe Lightroom installed on your phone, tablet, or computer.

Depending on the product purchased, our presets may include DNG, XMP, or LRTEMPLATE files for use with Lightroom Mobile, Lightroom Desktop, Lightroom Classic, and Adobe Camera Raw.

Always check the individual product description before purchasing.

Are the presets easy to use?

Yes. Our presets are designed to make photo editing simple and efficient.

Apply your chosen preset with one click, adjust its intensity if needed, and make small lighting corrections to match your original photo.

Can professional photographers use these presets?

Yes. Our presets are suitable for photographers, bloggers, influencers, content creators, online stores, small businesses, and anyone who wants to create consistent, professional-looking images.

They can be used for personal projects as well as professional and client photography.

Compatibility

Do the presets work with Lightroom Mobile?

Yes. Our mobile presets are compatible with the Adobe Lightroom Mobile app on iPhone and Android.

Many of our mobile presets can be used with the free version of Lightroom Mobile. Some advanced Lightroom features may require a paid Adobe subscription.

Do the presets work on desktop?

Yes. Desktop files are compatible with supported versions of Adobe Lightroom, Lightroom Classic, and Adobe Camera Raw on Mac and Windows.

Please review the compatibility information included on each product page before purchasing.

Do I need a paid Adobe subscription?

A paid Adobe subscription is generally not required to use DNG presets with the free Lightroom Mobile app.

Lightroom Desktop, Lightroom Classic, Photoshop, and certain premium mobile features may require a paid Adobe plan.

Can I use the presets on both my phone and computer?

If your purchased collection includes both mobile and desktop files, you can install and use the presets on both devices.

Check the “What’s Included” section of the product description to confirm which file formats are provided.

Can I use the presets on videos?

Some presets may be applied to videos using supported premium versions of Lightroom Mobile.

However, our presets are primarily designed for photo editing. Video results may differ from photo results, and additional adjustments may be required.

Orders and Downloads

How will I receive my presets?

Our presets are digital products. After completing your purchase, you will receive access to a download link through the email address used during checkout.

No physical product will be shipped.

When will I receive my download?

Your download should normally be available shortly after your payment has been successfully processed.

Please check your inbox, spam, junk, and promotions folders if you cannot find the delivery email.

I haven’t received my download. What should I do?

First, confirm that the email address entered during checkout was correct. Then check your spam, junk, and promotions folders.

If you still cannot locate your files, contact us and include:

• Your full name

• Your order number

• The email address used during checkout

Our support team will help you access your purchase.

How do I download the presets on iPhone?

Open the download email on your iPhone and select the provided link. Save and extract the files using the Files app, then follow the included installation instructions to import the presets into Lightroom Mobile.

How do I download the presets on Android?

Open the download link on your Android device, save and extract the files, and follow the included installation guide to import them into Lightroom Mobile.

How do I install the presets on desktop?

Download and extract your files on your computer. Open your compatible Adobe application and import the provided XMP or LRTEMPLATE files through the Presets panel.

Follow the installation guide included with your order for the correct steps for your software version.

Can I download my order more than once?

Download availability may depend on the delivery platform used by our store.

We recommend saving a backup copy of your files in a secure location such as your computer, cloud storage, or external drive immediately after downloading them.

Using Your Presets

Why does the preset look different on my photo?

Presets can produce different results depending on the original lighting, camera settings, colors, location, and quality of the photo.

After applying a preset, try adjusting:

• Exposure

• White balance

• Temperature

• Tint

• Contrast

• Preset intensity

These small changes can help you achieve the best result for each image.

Can I adjust the presets?

Yes. Our presets are fully editable inside Lightroom.

You can change the intensity and adjust the exposure, colors, contrast, highlights, shadows, and other settings to match your personal style.

Will applying a preset damage my original photo?

No. Lightroom uses non-destructive editing, meaning your original image remains unchanged. You can remove the preset, change your adjustments, or return to the original version at any time.

Can I apply one preset to multiple photos?

Yes. Lightroom allows you to copy, paste, or synchronize editing settings across multiple photos, making it easier to create a consistent look throughout an entire collection.

Payments and Licensing

Is this a one-time payment?

Yes. Each preset collection is purchased with a one-time payment unless the product page clearly states otherwise.

There are no recurring subscription charges from ONCART for a standard preset purchase.

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary depending on your country and the payment services supported by our store.

Can I share or resell the presets?

No. Your purchase gives you a personal, non-transferable license to use the presets for your own personal or professional photo editing.

You may not copy, share, distribute, upload, resell, reproduce, or give the preset files to another person.

Can I use the edited photos commercially?

Yes. You may generally use photos edited with our presets for your personal brand, social media, website, business, advertising, client projects, and other commercial purposes.

The preset files themselves may not be shared, transferred, or resold.

Refunds and Support

Do you accept returns or refunds?

Because presets are instantly accessible digital products, purchases are generally considered final and non-refundable after the files have been delivered or downloaded.

Please carefully review the product description and compatibility information before placing your order.

If you experience a duplicate charge, corrupted file, or technical access problem, contact our support team so we can review the issue.

What happens if I purchase the wrong collection?

Contact us as soon as possible and provide your order information.

Because digital products are delivered instantly, we cannot guarantee an exchange. However, our team will review your situation and determine whether assistance is possible.

Can you help me install my presets?

Yes. Please follow the installation instructions included with your purchase first.

If you continue experiencing difficulties, contact us with your device type, Lightroom version, order number, and a brief description or screenshot of the issue.

How can I contact ONCART?

For questions about your order, installation, downloads, or compatibility, please contact us at:

Email: [your support email address]

Please include your order number when contacting us about an existing purchase.

We aim to reply within 24–48 business hours.