Shipping Policy
Thank you for shopping with ONCART. We work to process and deliver your order as quickly and smoothly as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays may be processed on the next business day.
Shipping Time
Estimated delivery times vary depending on your location and the shipping method selected at checkout. Most orders arrive within 5–12 business days after processing.
Please note that delivery times are estimates and may be affected by carrier delays, customs, weather, holidays, or other circumstances outside our control.
Shipping Rates
Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow up to 48 hours for tracking updates to appear after your order has been shipped.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your address, please contact us as soon as possible at support@oncart.us. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Lost or Delayed Packages
If your order is significantly delayed or appears to be lost, please contact us at support@oncart.us with your order number so we can assist you.
Damaged Packages
If your order arrives damaged, contact us as soon as possible and include your order number and clear photos of the package and product.
International Orders
International customers may be responsible for customs duties, import taxes, or other fees charged by their country. These charges are not included in the product price unless otherwise stated at checkout.
Contact Us
For any questions about shipping or your order, contact us at:
Email: support@oncart.us